Return Policy

We have a 15-day return policy for all the U.S. orders, which means you have 15 days after receiving your item to request a return. Please notice that returns must be in original packaging and condition.
You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@gachawhimsy.com.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Please note that a standard shipping fee of $9.99 will be deducted from your refund amount to cover return shipping expenses.
Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is
defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damage claims are accepted within 15 days of delivery.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at support@gachawhimsy.com.

Address Accuracy and Undeliverable Products
Customers are responsible for providing accurate and complete shipping information. In cases where products cannot be delivered due to incorrect or incomplete addresses provided by customers, we regret that we are unable to issue refunds or provide replacement orders. Any additional shipping costs associated with re-sending orders to the correct address will be the responsibility of the customer.

International Orders and Return Policy
Please be aware that we do not accept returns for international orders. Due to the
complexities and costs associated with international shipping, including customs and duties, we are unable to offer return or exchange services for orders shipped outside our domestic market. We encourage all customers placing international orders to carefully review product details and ensure that the items selected meet their requirements before making a purchase. In the event of a damaged or defective product in an international order, please contact our customer support team, and we will work with you to find a satisfactory resolution. We appreciate your understanding and cooperation with this policy as we strive to serve our global customer base to the best of our ability. If you have any questions or concerns, please don't hesitate to reach out to us for assistance.